AVST Points to User Experience as Key Driver and Product Differentiator
Company Records CallXpress User Prompts at Historical Trident Studios in the UK
According to AVST, it’s the attention to detail that sets CallXpress apart from the competition and is a key product differentiator. An example of this detail is in the recent recordings of the CallXpress voice prompts, which took place in Trident Studios. For companies using British prompts on an Octel® legacy voicemail system, AVST has secured an exclusive agreement with the voice talent who originally recorded Octel’s voice prompts. The result is a seamless migration for end users that have grown accustomed to their old Octel system as they transition to CallXpress.
“We focus on the details, such as voice prompts, because we know it’s the small things that make a big difference to our customers,” said Paul Cheslaw, AVST Vice President and General Manager, EMEA.
AVST chose the historical studio to record the voice prompts for the international version of its product line because of their commitment to the customer experience. AVST prides itself on offering the most flexible Unified Communications platform on the market and an integral component to that flexibility is the telephone user interface.
The enterprise communications landscape is in a state of perpetual change. Many of the most popular legacy voicemail systems have announced ‘end of life’ plans leaving thousands of companies looking for a replacement solution. AVST’s CallXpress has become one of the industry’s most popular replacement technologies for legacy voicemail systems. The main reason for its popularity is due to AVST’s commitment to the customer experience. CallXpress integrates with over 250 PBX’s from circuit-switched to packet-switched IP environments, offers advanced call processing and voicemail functionality while providing next generation communication capability and emulates the telephone user interface to minimize training. The result is that CallXpress has become widely known as the most user-friendly Unified Communications solution available.
"CallXpress helps companies transition to Unified Communications by offering the telephone user interface, and in the case of our UK customer base, the same familiar voice used on the ‘end of life’ Octel system,” said Tom Minifie, AVST Vice President of Product Management. “The ability to emulate legacy voicemail solutions for end user ease-of-use, yet provide the next level of features and functionality that support the growing communications needs of a business, has made CallXpress a very popular choice.”
CallXpress provides enterprises around the globe with a single, comprehensive solution that offers all of the components of a full Unified Communications platform. This includes world-class call processing, voicemail, unified messaging, fax, notification and speech-enabled personal assistant and automated attendant capabilities.
As to Trident Studios and the important role it plays in the latest CallXpress voice prompts, Cheslaw summarizes, “Our first commitment is to the future of CallXpress for our global customer base. Recording the British prompts at Trident Studios is just one example of the attention to detail that we pay to all aspects of the product. And let’s be honest, if it’s good enough for John, Paul, George and Ringo it’s good enough for us.”
With more than 35 years of continuous innovation, Applied Voice & Speech Technologies, Inc. (AVST) is a trusted developer of software-based, enterprise-class Unified Communications (UC) solutions.
Our mission is to design, deliver and support communications solutions that transform the productivity of individual workers, teams and enterprises while leveraging the value of their existing and evolving IT infrastructure.
Thousands of businesses worldwide rely on AVST's advanced voice, mobility, team communications and business process UC solutions to meet their mission-critical communications requirements. The world-class interoperability and flexibility of AVST's UC platform provides a future-proofed bridge to their digital future.
Headquartered in Orange County, California, AVST maintains facilities in Seattle, Washington, Victoria B.C., Canada, the United Kingdom, and has remote sales offices throughout the United States. AVST's UC solutions are sold and supported worldwide by an extensive network of resellers and OEM partners. To learn more about AVST, our products and partners, please visit www.avst.com or you can follow us at Twitter, Facebook or LinkedIn.
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