AVST News

AVST Enhances CallXpress With Speech-to-Text Technology from GotVoice

Extends Productivity by Making Voicemail Messages Viewable on Mobile Devices or Computers

FOOTHILL RANCH, Calif., December 16, 2008 - Applied Voice & Speech Technologies, Inc. (AVST) today announced that its flagship Unified Communications (UC) platform, CallXpress®, now supports GotVoice®, a leader in voicemail transcription services, to provide business users with the ability to quickly view their voicemail content when access to audio is prohibited or challenging.  AVST will leverage GotVoice’s Voicemail-to-Text functionality to enable CallXpress users to read their voicemail messages on their mobile device or computer. 

When a voicemail message comes in at a time that is inconvenient for the recipient, CallXpress receives the voicemail message and sends it to the GotVoice transcription service, which then transforms it into text.  GotVoice employs a two part process for voicemail transcription, which fine tunes and cross checks messages for accuracy.  Messages are then sent by GotVoice to the user’s e-mail or as a text message (SMS) to any mobile device that the user chooses.  GotVoice offers the highest levels of accuracy and speed of all speech-to-text services, meeting the demands of business users.

According to Tom Minifie, AVST’s Chief Technology Officer, “GotVoice is natively supported by CallXpress and works right out of the box, making it extremely simple for CallXpress users to upgrade to speech-to-text capabilities.  Speech-to-text is truly the next iteration of unified messaging, taking single mailbox access to the next level by making voicemail messages viewable and easily searchable before listening to them in their entirety.  AVST was a pioneer in providing e-mail reading over the telephone by using text-to-speech technology, and the integration with GotVoice is another example of AVST’s best-in-class approach to providing next generation UC functionalities that make users more productive and accessible than ever before.”

“Voicemail-to-Text changes the way that people communicate by streamlining the communication process and allowing messages to be received in a manner that is convenient for the recipient,” noted Colin Lamont, Vice President of Marketing for GotVoice.  “Giving users the ability to understand a message at a glance greatly improves recipient productivity and efficiency and provides greater convenience, as they can now quickly scan messages for importance and reply accordingly.”

With over 40,000 systems deployed worldwide, AVST’s flagship product, CallXpress, delivers world-class call processing, voicemail, unified messaging, fax, notification and speech-enabled personal assistant and automated attendant capabilities to help organizations become more productive.

About GotVoice, Inc.
A pioneer in the integration of voice messaging services, GotVoice (www.gotvoice.com) enables the convergence of everyday voice into the digital world. Its patented communications platform empowers consumers and businesses to receive, consume and unify voice communications utilizing email clients, through their mobile phone interface or via the GotVoice Website. With popular features such as Voicemail-to-Text, Visual Voicemail, the ability to share voice messages as digital audio files and the unification of wireless, landline, PBX and VoIP voicemail, GotVoice makes seamless communication possible, anywhere. Founded in 2003 by industry veterans with backgrounds from RealNetworks, Microsoft, Starwave, AT&T and Corbis, GotVoice works with all major mobile, business and residential carriers.

About AVST

With more than 35 years of continuous innovation, Applied Voice & Speech Technologies, Inc. (AVST) is a trusted developer of software-based, enterprise-class Unified Communications (UC) solutions.

Our mission is to design, deliver and support communications solutions that transform the productivity of individual workers, teams and enterprises while leveraging the value of their existing and evolving IT infrastructure.

Thousands of businesses worldwide rely on AVST's advanced voice, mobility, team communications and business process UC solutions to meet their mission-critical communications requirements. The world-class interoperability and flexibility of AVST's UC platform provides a future-proofed bridge to their digital future.

Headquartered in Orange County, California, AVST maintains facilities in Seattle, Washington, Victoria B.C., Canada, the United Kingdom, and has remote sales offices throughout the United States. AVST's UC solutions are sold and supported worldwide by an extensive network of resellers and OEM partners. To learn more about AVST, our products and partners, please visit www.avst.com or you can follow us at Twitter, Facebook or LinkedIn.

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