AVST News

AVST Addresses Communications Technology Trends in Healthcare Industry

Mobility Tops List of Key Communications Requirements for Healthcare Providers

FOOTHILL RANCH, Calif., Aug. 12, 2014 For healthcare organizations to continue to succeed in the new digital world, they must adopt strategies that connect modern technologies to existing systems, according to a recent report from PricewaterhouseCoopers (PwC). Key among these advanced technologies is mobility. In fact, the PwC report stated that "the future of healthcare is mobile."

The ability to securely implement mobile strategies in existing IT environments has been challenging for the healthcare industry, but Applied Voice & Speech Technologies, Inc. (AVST) is addressing these concerns head-on with software-based solutions that deliver a roadmap to the future. "We are seeing the mobility trend across the board with our healthcare customers," said Denny Michael, Vice President of Marketing for AVST." Healthcare organizations are adopting mobile strategies while carefully weighing security issues and investments in existing technologies."

For more than three decades, AVST has been entrenched in the healthcare industry, providing best-of-breed mobile, voice and business process communications solutions. To date, more than 1,600 hospitals, clinics and medical organizations worldwide have adopted AVST's applications, making AVST a top Unified Communications (UC) solution provider in the healthcare industry. Among this growing list of healthcare organizations are three of the top 10 hospitals in the United States, as ranked by U.S. News & World Report.

AVST's flagship product, CX-E, offers the most interoperable UC platform on the market with a mobile personal assistant, Atom™, that supports the highly mobile nature of healthcare staff and doctors that exists today. Atom is a next-generation speech-enabled personal assistant that allows users to manage messages, schedules, calls and availability from anywhere, all with their voice.  Location-based services allow Atom to determine whether a physician has arrived at the hospital, office or somewhere in between and deliver calls to the optimal device. Atom connects to email, contacts and calendar to deliver unified messaging, contact dialing and calendar management.

As an example, when Sharp HealthCare was seeking mobility with a unified messaging solution to streamline its communications processes, the San Diego-based provider turned to CX-E and Atom.  Physicians and staff needed a way to retrieve messages in their Microsoft Outlook inbox while at their desks or from their mobile devices when on the move. Today, Sharp HealthCare also relies on AVST for additional mobility features, such as message notification and single number reach and plans to utilize speech recognition for hands-free communications in the future.

CX-E offers unified messaging; speech recognition; context-aware personal assistant; mobile client for iPhone®and Android™; automated attendant; call processing; voicemail; fax, notification and other business process applications.

In a recent thought leadership blog, Michael discussed how mobility is helping healthcare providers overcome technology constraints. To access AVST's healthcare-focused whitepapers, case studies, datasheets, videos and more, visit http://www.avst.com/solutions/industry/healthcare.asp.

About AVST

With more than 35 years of continuous innovation, Applied Voice & Speech Technologies, Inc. (AVST) is a trusted developer of software-based, enterprise-class Unified Communications (UC) solutions.

Our mission is to design, deliver and support communications solutions that transform the productivity of individual workers, teams and enterprises while leveraging the value of their existing and evolving IT infrastructure.

Thousands of businesses worldwide rely on AVST's advanced voice, mobility, team communications and business process UC solutions to meet their mission-critical communications requirements. The world-class interoperability and flexibility of AVST's UC platform provides a future-proofed bridge to their digital future.

Headquartered in Orange County, California, AVST maintains facilities in Seattle, Washington, Victoria B.C., Canada, the United Kingdom, and has remote sales offices throughout the United States. AVST's UC solutions are sold and supported worldwide by an extensive network of resellers and OEM partners. To learn more about AVST, our products and partners, please visit www.avst.com or you can follow us at Twitter, Facebook or LinkedIn.

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