AVST News

AVST Spotlights New Enterprise-Class UC Applications at BroadSoft Connections

AVST's CX-E Accelerates Evolution to the Hybrid Cloud

SCOTTSDALE, Ariz., Booth #45, Oct. 13, 2014 – This week at BroadSoft Connections 2014, Applied Voice & Speech Technologies, Inc. (AVST) is showcasing its Unified Communications (UC) applications that transform the productivity of individuals, teams and businesses while enabling the transition to the cloud. AVST's CX-E platform brings productivity to BroadSoft's® BroadWorks® VoIP communications cloud application server. This interoperability is one of several joint initiatives led by AVST to accelerate medium and large enterprise adoption of hybrid cloud-based UC solutions.

The hybrid cloud has become the final destination for many enterprises because of its wide array of options and security features. For example, many UC components can live behind the corporate firewall, while others take advantage of the elasticity and quick provisioning of the public cloud. The hybrid cloud can also protect sensitive information, which is critical for enterprises that are reluctant to host customer and company data outside of their own data center. AVST augments carrier-grade call control (PBX) solutions with enterprise-class UC applications, including:

  • Secure unified messaging that integrates to all email systems – premise and/or cloud
  • Cost-effective informal call center, TeamQ™, that delivers ACD, UCD, agent desktop control and informational screen pops, supervisors interface, and more
  • Context-aware personal assistant, Atom™, which is like Siri for the enterprise and acts as a 24/7 office manager that understands the context of any given situation
  • Mobile client for iPhone® and Android™ that delivers secure access of messages
  • Speech-enabled automated attendant that improves business efficiency
  • Outbound notification for critical events and activities
  • IVR to accelerate information flow to customers

CX-E delivers unified messaging, speech recognition, personal assistant, mobile client, voicemail, automated attendant, call center, IVR, fax, notification, and other business process applications – regardless of whether other UC components such as call control, email and business applications reside on-premise or in the public cloud.

"We are pleased to have achieved certification with BroadSoft's BroadWorks, signifying to our joint customers that CX-E has been fully tested and works effectively with BroadSoft's cloud infrastructure," said Tom Minifie, AVST Chief Technology Officer.

BroadSoft Connections 2014 focuses on the UC strategies that enterprises are seeking in order to heighten individual, team and business productivity. Attendees have exclusive access to information and tools to help them effectively communicate the benefits of UC capabilities and ensure a superior experience throughout the buying and fulfillment process.

For more information about AVST's products, stop by their booth #45 at BroadSoft Connections or visit the company's website at www.avst.com.

About AVST

With more than 35 years of continuous innovation, Applied Voice & Speech Technologies, Inc. (AVST) is a trusted developer of software-based, enterprise-class Unified Communications (UC) solutions.

Our mission is to design, deliver and support communications solutions that transform the productivity of individual workers, teams and enterprises while leveraging the value of their existing and evolving IT infrastructure.

Thousands of businesses worldwide rely on AVST's advanced voice, mobility, team communications and business process UC solutions to meet their mission-critical communications requirements. The world-class interoperability and flexibility of AVST's UC platform provides a future-proofed bridge to their digital future.

Headquartered in Orange County, California, AVST maintains facilities in Seattle, Washington, Victoria B.C., Canada, the United Kingdom, and has remote sales offices throughout the United States. AVST's UC solutions are sold and supported worldwide by an extensive network of resellers and OEM partners. To learn more about AVST, our products and partners, please visit www.avst.com or you can follow us at Twitter, Facebook or LinkedIn.

AVST Unified Communications - 2 minute movie about AVST:
http://www.youtube.com/watch?v=S0rSSzvRu1E