AVST News

AVST UC Platform Features Industry Leading Call Processing Capacity Enabling 10+ Million Calls per Month

New Release of CX-E 8.6 Offers Unmatched Enterprise-Class Scalability

FOOTHILL RANCH, Calif., January 12, 2015 — From cloud services, to mobility, to security and business continuity — the list is long when it comes to trends that will consume the attention of IT teams in 2015 and beyond. A recent survey conducted by the National Association of State Chief Information Officers (NASCIO) places all of these initiatives and more on its list of the Top Ten CIO Priorities for 2015.

At a time of constant change and juggling priorities for IT teams, Applied Voice & Speech Technologies, Inc. (AVST) is answering the call for reliability and growth when it comes to enterprises transforming their communications infrastructure for the future. In support of this mission, today AVST debuts CX-E 8.6, the latest release of its Unified Communications (UC) platform. Featuring industry leading scalability, CX-E 8.6 supports more than 10 million calls per month to meet the growing call processing needs of the largest enterprises in the world.

"We invested over the years in aligning CX-E with the biggest industry trends and IT priorities," said Tom Minifie, AVST Chief Technology Officer. "That investment has paid off with our latest version addressing the needs of our customers who have business continuity and large capacity requirements and need a platform that supports public, private and hybrid cloud deployments. One of our largest healthcare customers is now fielding nearly two million calls a month, and we are pleased to offer them the ability to increase their call capacity."

The CX-E 8.6 release brings the best in scalability and the following new features:

  • Expanded Scalability — Up to 750 ports on a single system
  • Call Center — TeamQ™ provides a cost-effective informal call center solution
  • Certification of VMware® vMotion®, high availability and fault tolerance
  • Departmental Automated Attendant
  • Microsoft® Lync integration enhancements
  • GENBAND CS2100 integration
  • RightFax® 10.6 support
  • RightFax Connect to use cloud-based telephony with on-premises RightFax servers
  • IBM® Notes 9.0 support
  • IPv6 — Support for the latest version of the Internet Protocol
  • Speech Recognition for European Spanish, European French and Swedish

"AVST has leveraged expertise garnered through its 30+ years of supporting massive installations. CX-E's scalability and resiliency are unmatched in this industry," said Dave Michels, industry analyst and President of TalkingPointz. "The company remains steadfast in its commitment to provide a UC platform that can support the growth and evolution of businesses of all sizes, from small organizations to large multinationals, hospitals, universities and government agencies, as they move into the future."

CX-E and CX-S 8.6 are now available through AVST's established reseller channels worldwide. For more information about AVST's products, please visit the company website at www.avst.com.

About AVST

With more than 35 years of continuous innovation, Applied Voice & Speech Technologies, Inc. (AVST) is a trusted developer of software-based, enterprise-class Unified Communications (UC) solutions.

Our mission is to design, deliver and support communications solutions that transform the productivity of individual workers, teams and enterprises while leveraging the value of their existing and evolving IT infrastructure.

Thousands of businesses worldwide rely on AVST's advanced voice, mobility, team communications and business process UC solutions to meet their mission-critical communications requirements. The world-class interoperability and flexibility of AVST's UC platform provides a future-proofed bridge to their digital future.

Headquartered in Orange County, California, AVST maintains facilities in Seattle, Washington, Victoria B.C., Canada, the United Kingdom, and has remote sales offices throughout the United States. AVST's UC solutions are sold and supported worldwide by an extensive network of resellers and OEM partners. To learn more about AVST, our products and partners, please visit www.avst.com or you can follow us at Twitter, Facebook or LinkedIn.

AVST Unified Communications - 2 minute movie about AVST:
http://www.youtube.com/watch?v=S0rSSzvRu1E