AVST News

AVST CTO Explores Trends Driving the Surge in Virtual Personal Assistant Technology at Mobile Voice Conference

SAN JOSE, Calif., April 20, 2015 – This week at the annual Mobile Voice Conference, Applied Voice & Speech Technologies, Inc. (AVST) CTO Tom Minifie has been invited to provide insight into the growing demand for virtual personal assistant technology in the enterprise. During the conference, held at the Sainte Claire Hotel in San Jose, Calif., April 20-21, Minifie will explore how mobile applications and "always connected workers" are changing the enterprise landscape.

Leveraging AVST's 30+ years in developing best-of-breed Unified Communications (UC) solutions, Minifie's presentation, titled "Evolution of the Personal Assistant," will offer a unique perspective into paradigm shifts driven by mobility and will spotlight AVST's own virtual personal assistant, Atom®, which industry analyst Michael Finneran cites as a "first in enterprise mobility."

Minifie will be joined at the conference by leaders from Microsoft, Oracle, Nuance Technologies Inc., Openstream, and others, who will also be discussing the rise of virtual personal assistants and their role in the digital future of enterprise communications. According to leading research firm Gartner, Inc., "The use of virtual personal assistants is just beginning; assume that future interactions with your customers will be through virtual personal assistant technology."1

Just as the consumerization of IT has driven mobile device adoption and deployment, consumer influence from virtual personal assistants, such as Apple Siri, Microsoft Cortana and Google Now, has led to employees being much more comfortable with voice interaction. As a result, workers seek enterprise-class mobile speech applications to improve workflow efficiency and better manage communications.

"Intelligence everywhere is quickly approaching. Our customers want a Siri-like experience for the enterprise. They are looking for intelligent virtual personal assistants that can check inventory levels and backorder status as well as vacation balances and quota attainment for the month," Minifie said. "With more employees transitioning to mobile worker status, our goal is to provide them with secure, seamless communications – wherever the day may take them."

Whether it's through WiFi, geo-fencing or presence status, access to location and user information opens up a whole new world. AVST's Atom is a context-aware virtual personal assistant that brings new location-based services, federated presence, a multi-lingual speech interface, unified messaging, and more to the workplace. With total office and mobile capabilities, Atom significantly increases workplace productivity and keeps people connected.

For more information on AVST's mobile solutions, including Atom, visit www.avst.com/Atom.

1Gartner, Maverick* Research: Power to the People –The Rejection of Social and the Rise of Virtual Personal Assistants, November 2014, Analyst(s): Van L. Baker | Brian Blau

About AVST

With more than 35 years of continuous innovation, Applied Voice & Speech Technologies, Inc. (AVST) is a trusted developer of software-based, enterprise-class Unified Communications (UC) solutions.

Our mission is to design, deliver and support communications solutions that transform the productivity of individual workers, teams and enterprises while leveraging the value of their existing and evolving IT infrastructure.

Thousands of businesses worldwide rely on AVST's advanced voice, mobility, team communications and business process UC solutions to meet their mission-critical communications requirements. The world-class interoperability and flexibility of AVST's UC platform provides a future-proofed bridge to their digital future.

Headquartered in Orange County, California, AVST maintains facilities in Seattle, Washington, Victoria B.C., Canada, the United Kingdom, and has remote sales offices throughout the United States. AVST's UC solutions are sold and supported worldwide by an extensive network of resellers and OEM partners. To learn more about AVST, our products and partners, please visit www.avst.com or you can follow us at Twitter, Facebook or LinkedIn.

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