AVST News

AVST Puts Smart Personal Assistant Technology to Work in New CX-E 8.7 UC Platform

Unparalleled Productivity Enhancements Empower Workforce and Make ‘Everyone an Executive’

FOOTHILL RANCH, Calif., October 19, 2015 – Just when you thought you had to be an executive to have a personal assistant, wait no longer. Applied Voice & Speech Technologies, Inc. (AVST) would like to introduce its latest enhancements to Atom® – your very own executive personal assistant. AVST's newest release, CX-E 8.7, brings the best in personal assistant technology, coupled with Microsoft® Hyper-V® support for virtualization and GENBAND® EXPERiUS™ integration, to enable migration to the cloud.

When AVST introduced Atom in 2013, it was called a first in enterprise mobility. "With this newest release, AVST continues to leapfrog virtual personal assistants with features that not only enable the user but deliver relevant and timely information to the caller. Now that's different, and appeals to the booming millennial workforce that expects instant feedback," said Jim Burton, Founder and CEO of CT Link and Co-Founder of UCStrategies.com.

Always running in the background, Atom knows your location, presence and calendar status. Atom can automatically inform callers when you're out to lunch, in a meeting, on vacation, or just unavailable. Consider the average workday and how often workers are away from their desks for extended periods of time. In most cases, workers don't take the time to update their outgoing voice greetings, so Atom fills this gap by providing contextual information to callers. Now, callers have the latest details at their fingertips, which can influence their decision to take an appropriate action – whether it's to try another number, another person or leave a message. Plus, AVST has packed Atom with an unlimited number of voice greetings. This feature alone can change the outcome of many business communications that get stalled or neglected due to messages left in voicemail.

Atom makes everyone feel like an executive:

  • Contextual voice greetings are fully automated, driven by the user's presence and calendar information
  • Knows the user's location – by sensing Wi-Fi network or geo-awareness, Atom delivers calls to the best device
  • Makes calls from the user's personal smartphone showing business caller ID
  • Follows voice commands – e.g.: "Call John Smith" or "Get new messages"
  • Delivers voicemail and faxes to any email or mobile device

"Our newest release of CX-E aligns with the growing trend of digital business, which leverages technologies to transform the user experience and drive customer responsiveness," said Tom Minifie, AVST Chief Technology Officer.  "Atom in particular fulfills this need by making users more efficient and callers more informed."

In addition to Atom, AVST bolsters IT efficiency with CX-E support for Microsoft Hyper-V.  Now customers have the options to virtualize CX-E utilizing VMware® vSphere™ or Microsoft Hyper-V, the two industry-leading virtualization platforms.

With the newest IP integration to GENBAND EXPERiUS, one of the world's most widely-deployed, carrier-grade cloud voice solutions, AVST further extends its leadership position by providing more simultaneous call control (PBX) integrations – premise or cloud – than any other UC platform in the market. CX-E  delivers mission-critical UC applications to a mixed call control environment – Avaya®, Alcatel-Lucent™, BroadSoft®, Cisco®, GENBAND, Microsoft, Mitel®, NEC®, ShoreTel®, Unify® and more, enabling organizations to future-proof their telephony investments as they complete their VoIP migration or transition to the cloud.

CX-E 8.7 is now available through AVST's established reseller channels worldwide. For more information about AVST's products, visit the company website at www.avst.com.

About AVST

With more than 35 years of continuous innovation, Applied Voice & Speech Technologies, Inc. (AVST) is a trusted developer of software-based, enterprise-class Unified Communications (UC) solutions.

Our mission is to design, deliver and support communications solutions that transform the productivity of individual workers, teams and enterprises while leveraging the value of their existing and evolving IT infrastructure.

Thousands of businesses worldwide rely on AVST's advanced voice, mobility, team communications and business process UC solutions to meet their mission-critical communications requirements. The world-class interoperability and flexibility of AVST's UC platform provides a future-proofed bridge to their digital future.

Headquartered in Orange County, California, AVST maintains facilities in Seattle, Washington, Victoria B.C., Canada, the United Kingdom, and has remote sales offices throughout the United States. AVST's UC solutions are sold and supported worldwide by an extensive network of resellers and OEM partners. To learn more about AVST, our products and partners, please visit www.avst.com or you can follow us at Twitter, Facebook or LinkedIn.

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