AVST Highlights UC Applications that Facilitate the Always-Connected Mindset at EDUCAUSE
INDIANAPOLIS, Booth #726, October 28, 2015 – We live in a world of instant connection, where callers want to get to a live person on the phone or instantly see the presence status of a colleague. According to a recent survey by Consumer Reports, customer service continues to be a major thorn in companies' sides. The higher education market is not immune, as large colleges and universities receive a steady stream of inbound callers.
This week at the EDUCAUSE 2015 Annual Conference, Applied Voice & Speech Technologies, Inc. (AVST) is spotlighting two applications that facilitate the always-connected mindset: TeamQ®, an informal call center solution, and Atom®, a virtual personal assistant. Both applications help ensure that callers' needs are met and that each caller feels important.
Higher education institutions rely on their call centers to manage a high volume of inbound calls. These call centers contain a growing segment of next-generation workers who not only field inbound calls, but also have additional responsibilities. AVST's TeamQ delivers productivity features for teams that regularly handle customer inquiries and helps them to manage their time and control their workflow. A cost-effective alternative to traditional call center solutions that are costly to buy and maintain, TeamQ delivers the functionality found in traditional call centers, but at a fraction of the cost. In fact, compared to a traditional call center solution, research has shown that TeamQ delivers a cost savings of up to 77 percent.
With total office and mobile capabilities, Atom significantly increases workplace productivity and keeps people connected by delivering relevant and timely information to the caller. Always running in the background, Atom knows your location, presence and calendar status – and automatically informs callers when you're out to lunch, in a meeting, on vacation, or just unavailable. Now, callers have the latest details at their fingertips, which can inform their decision to take an appropriate action.
"With more than 1,200 educational institutions utilizing our technology for campus-wide communications, AVST has a long-standing history in the education sector," said AVST Senior Vice President of Sales & Marketing Denny Michael. "We continue to extend the power of our CX-E platform, with call center and personal assistant apps that efficiently manage customer interactions, problem/resolution inquiries and make every caller feel important."
TeamQ and Atom are easy add-ons to AVST's CX-E UC platform. Recently, AVST announced the latest version of CX-E, 8.7, which includes new enhancements to TeamQ and Atom.
A nonprofit association, EDUCAUSE is the foremost community of IT leaders and professionals committed to advancing higher education. The EDUCAUSE Annual Conference presents a robust, community-generated program that explores today's toughest IT issues facing higher education. With over 300 sessions and more than 500 speakers, the conference convenes some of the brightest minds in the industry.
For more information about TeamQ, Atom or AVST's other products for the higher education marketplace, stop by booth #726 at EDUCAUSE or visit the company's website at www.avst.com/education.
With more than 35 years of continuous innovation, Applied Voice & Speech Technologies, Inc. (AVST) is a trusted developer of software-based, enterprise-class Unified Communications (UC) solutions.
Our mission is to design, deliver and support communications solutions that transform the productivity of individual workers, teams and enterprises while leveraging the value of their existing and evolving IT infrastructure.
Thousands of businesses worldwide rely on AVST's advanced voice, mobility, team communications and business process UC solutions to meet their mission-critical communications requirements. The world-class interoperability and flexibility of AVST's UC platform provides a future-proofed bridge to their digital future.
Headquartered in Orange County, California, AVST maintains facilities in Seattle, Washington, Victoria B.C., Canada, the United Kingdom, and has remote sales offices throughout the United States. AVST's UC solutions are sold and supported worldwide by an extensive network of resellers and OEM partners. To learn more about AVST, our products and partners, please visit www.avst.com or you can follow us at Twitter, Facebook or LinkedIn.
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