AVST Addresses Legacy Voice Mail System Deficiencies With New Second Generation Unified Communications Platform
CallXpress® 7.5 Targets Enterprise Needs by Adding Support for Centigram TUI, Simplified Administration Capabilities and Expanded Speech Functionality
Foothill Ranch, Calif., November 9, 2004 – Applied Voice & Speech Technologies Inc. (AVST), a leading provider of second generation communications solutions for the enterprise market, today introduced CallXpress® 7.5, the latest version of its flagship unified communications solution. Continuing to address the needs of the enterprise, the new version of CallXpress now supports two new user interfaces—a Centigram telephone user interface (TUI) emulation, and a tighter integration with AVST’s powerful speech module, Seneca™ version 4.5, providing speech access to CallXpress messages. CallXpress 7.5 also offers user administration via Microsoft Active Directory and SMTP message notification.
The need for advanced communications capabilities is becoming an increasingly important issue for medium and large businesses. In order to maximize employee productivity, companies seek to provide workers with real-time access to the corporate voice and data infrastructure. Therefore, the demand to mobilize and unify the message inbox is growing rapidly. Responding to the market, anytime-anywhere communications for the workforce and 24/7 access to the entire enterprise communications infrastructure remain the driving forces behind AVST’s second-generation communications applications.
Maintaining AVST’s leadership in the unified communications industry, the latest version of CallXpress has the most extensive set of features and capabilities available in the market. “CallXpress 7.5 is the premier second generation voice mail system designed to replace first generation systems,” said
Most significantly, CallXpress now supports a Centigram TUI emulation that mimics the Centigram commands to record and send new voice messages or retrieve and manage received voice messages. This eliminates the need for companies using Centigram voice mail systems to spend time and money on training the workforce to use a new communications system.
Continuing to deliver on its technology roadmap, AVST has more tightly integrated the Seneca speech server with the CallXpress 7.5 platform to enable a single point of system administration and deliver improved speech functionality. “There is no competitive speech-enabled unified communications system currently available that supports the breadth and depth of features, applications and flexibility found in CallXpress 7.5,” added Myers.
Adding improved flexibility, usability and scalability, CallXpress 7.5 includes the following key feature sets:
- Centigram TUI – CallXpress 7.5 supports a Centigram telephone user interface emulation that mimics the Centigram commands to record and send new voice messages, or retrieve and manage received voice messages.
- Enhanced Integration with Seneca 4.5 – CallXpress 7.5 offers a powerful speech-enabled call management and personal assistant module which provides next generation auto attendant and call completion capabilities and a “hands free” speech interface for the mobile workforce. The new version links the CallXpress and Seneca databases, providing common access to messages and a common point of administration for CallXpress and Seneca subscriber accounts.
- Microsoft Active Directory MMC Snap-In – CallXpress 7.5 delivers productivity tools for system administrators. Supporting a single point of administration through Active Directory, all AVST applications can be administered via the Microsoft Management Console. This enables administrators to utilize the MMC client to add, delete or modify user configurations. This enables businesses to simplify and streamline system administration.
- SMTP Notification – CallXpress 7.5 offers e-mail notification of incoming messaging via the SMTP protocol. At the option of the user, the e-mail notification may include a wave file attachment for voice messages or a TIF attachment for fax messages.
Designed for seamless integration with virtually any switch (PBX) on the market, CallXpress is the only switch-independent unified communications solution in the industry that scales to meet the requirements of medium and large enterprises. Using the CallXpress 7.5 solution, medium to large enterprises can upgrade their communications applications with the latest unified messaging and speech-enabled capabilities without the financial burden of replacing their existing infrastructure.
CallXpress 7.5 is available through AVST’s established reseller channels on November 15, 2004.
About AVST
The typical enterprise communications infrastructure is made up of a collection of technologies from multiple vendors, acquired over time and never intended to work together. To maximize user and business productivity, while leveraging existing IT investments, interoperability is a must.
AVST delivers the industry's most interoperable Unified Communications (UC) platform that brings best-of-breed voice, mobility and business process solutions to the enterprise. Unlike virtually every other UC vendor, AVST does not constrain customers with a single vendor lock-in approach. In fact, it's the very opposite. By connecting new and existing technologies, AVST frees organizations from the constraints of a closed, single-source UC solution, unlocking the full potential of their communications infrastructure.
With over 15 million users worldwide and three decades of innovation excellence, AVST is unifying communications®.
Headquartered in Orange County, California, AVST maintains facilities in Seattle, Washington, Victoria B.C., Canada and the United Kingdom and has remote sales offices throughout the United States. AVST's UC solutions are sold and supported worldwide by an extensive network of resellers and OEM partners. To learn more about AVST, our products and partners, please visit www.avst.com or you can follow us at Twitter, Facebook or LinkedIn.
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