AVST Introduces Broadcast Notification Add-On to CallXpress®
NotifyXpress™ Enables Proactive, Cost-Effective Outbound Customer Communications
FOOTHILL RANCH, Calif., July 10, 2007 – Furthering its goal to provide solutions that can grow and adapt to the future needs of its customers, Applied Voice & Speech Technologies, Inc. (AVST), a leading provider of unified communications solutions, today unveiled NotifyXpress, a new notification add-on to its flagship unified communications product, CallXpress.
NotifyXpress seamlessly integrates with CallXpress by utilizing the embedded notification engine in CallXpress and without requiring any custom programming. NotifyXpress enables the recording and delivery of messages to audiences small and large, simply and effectively. Now, businesses of all sizes can deliver tens, hundreds or thousands of personalized outbound phone messages per day to alert and notify individuals of timely, valuable information.
An ideal solution for a wide range of vertical industries including healthcare, education, legal, manufacturing, financial services and government, NotifyXpress is ideal for issuing appointment reminders, emergency message notification, marketing campaigns, sales follow-up, closure announcements and status of services notifications.
According to AVST’s Vice President of Product Management, Tom Minifie, “More and more businesses are actively searching for ways in which to proactively strengthen relationships and communication with customers and employees alike. NotifyXpress is an ideal solution to help improve customer relations and loyalty, with the added benefits of saving a business time and money in terms of manpower and overall operating costs.” Minifie continued, “AVST designed CallXpress to meet the needs of any business in any industry, and NotifyXpress is an excellent add-on that can likewise be tailored to the diverse needs of many vertical markets.”
Additional capabilities of NotifyXpress include:
- Creation of customized announcements with varying data elements including dates, numbers, and monetary amounts;
- Configuration of specific time periods during which outbound calls are allowed;
- Protection of outbound messages via password;
- Support for do-not-call requests;
- Configuration of the maximum number of call attempts and failed call retry intervals;
- Handling of various call transfer scenarios;
- Reviewing detailed logs of call attempts, retries, and results for reporting;
- Support for a multi-lingual customer base.
CallXpress is a best-of-breed unified communications solution that delivers world-class call processing, voice messaging, unified messaging, fax, notification and speech-based personal assistance capability. CallXpress increases employee productivity, effectiveness and collaboration at a minimal investment. With all messages arriving in a single inbox, CallXpress greatly improves message management time. Its extensive voice mail functionality ensures that all employees receive their messages efficiently and have the ability to answer queries promptly.
NotifyXpress is available immediately from the extensive network of AVST authorized resellers.
About AVST
The typical enterprise communications infrastructure is made up of a collection of technologies from multiple vendors, acquired over time and never intended to work together. To maximize user and business productivity, while leveraging existing IT investments, interoperability is a must.
AVST delivers the industry's most interoperable Unified Communications (UC) platform that brings best-of-breed voice, mobility and business process solutions to the enterprise. Unlike virtually every other UC vendor, AVST does not constrain customers with a single vendor lock-in approach. In fact, it's the very opposite. By connecting new and existing technologies, AVST frees organizations from the constraints of a closed, single-source UC solution, unlocking the full potential of their communications infrastructure.
With over 15 million users worldwide and three decades of innovation excellence, AVST is unifying communications®.
Headquartered in Orange County, California, AVST maintains facilities in Seattle, Washington, Victoria B.C., Canada and the United Kingdom and has remote sales offices throughout the United States. AVST's UC solutions are sold and supported worldwide by an extensive network of resellers and OEM partners. To learn more about AVST, our products and partners, please visit www.avst.com or you can follow us at Twitter, Facebook or LinkedIn.
View a 1 minute movie about AVST:
http://www.youtube.com/watch?v=sSqx3YQ-PNQ
PDF This Article | E-mail This Article To A Friend | Print This Article