CallXpress 7.0 Addresses Growing Requirement for Anytime-Anywhere Access to Corporate Voice and Data Infrastructure
Foothill Ranch, Calif., April 5, 2004 – Applied Voice & Speech Technologies Inc. (AVST), a leading provider of enterprise communications applications (ECAs) for converged voice and data environments, today introduced CallXpress® 7.0, the latest version of its flagship unified communications solution. Through advanced voice messaging, unified messaging, speech-enabled auto attendant and personal assistant capabilities, CallXpress 7.0 is specifically designed to address the evolving communications requirements of today's workforce. The new platform offers improved mobility, productivity and customer service.
As workforce dynamics continue to change and workers require real-time access to the corporate voice and data infrastructure, the need to mobilize and unify the message inbox is growing rapidly. "Anytime-anywhere communications for the workforce and 24/7 access to the entire enterprise communications infrastructure are driving forces behind AVST’s second-generation communications applications," said Hardy Myers, President and CEO. "We believe that as voice and data converge, a new suite of applications will replace legacy voice messaging and touch tone auto attendant solutions."
Designed for seamless integration with virtually any switch (PBX) on the market, CallXpress is the only switch-independent ECA solution in the industry that scales to meet the requirements of medium and large enterprises. Using the CallXpress ECA solution, medium to large enterprises can upgrade their communications applications with the latest unified messaging and speech-enabled capabilities without the financial burden of replacing their existing infrastructure.
"With CallXpress 7.0, AVST is responding to the demand for businesses to employ fast, dependable and cutting-edge unified communications tools; and additionally, by supporting both circuit-switched and IP-based PBXs, CallXpress eases an enterprise’s transition from legacy-based switching equipment to next generation IP-based solutions," added Myers.
Adding improved flexibility, usability and scalability, CallXpress 7.0 includes the following key feature sets:
- Speech Recognition — CallXpress 7.0 offers a powerful speech-enabled call management and personal assistant module which provides next generation auto attendant and call completion capabilities and a "hands free" speech interface for the mobile workforce.
- IMAP Support — With Version 7.0, in addition to integrating with Microsoft Exchange and Lotus Notes, CallXpress now supports Internet Message Access Protocol (IMAP) RFC Standard 2060 to provide unified messaging to customers that use IMAP compatible email servers, like GroupWise 6.5. This allows a new segment of enterprise users to access and manage all voice, fax and email messages in one central location using their email inbox client or the CallXpress telephone interface.
- Mixed Environment Capabilities — CallXpress 7.0 is uniquely designed to perform well in a mixed environment. In addition to enabling users to access the enterprise communications infrastructure via a telephone, computer or speech interface, an enterprise can configure CallXpress to deliver specific features on a user by user basis, thereby allowing individuals on the same phone system to receive the optimal feature set for their work environment. Users also have the option to personalize the degree of unified messaging capabilities provided to them via each interface.
- Notification — Addressing the growing demand for increased accessibility and faster response time through mobile communications, AVST's CallXpress 7.0 gives businesses a competitive edge by enabling mobile workers to receive notification of voice, fax and email messages at up to nine phone numbers including pagers, mobile phones and SMS-enabled devices.
"In order to provide quality service and maintain a competitive advantage, enterprise decision-makers must keep an eye toward new technology that will advance their corporate communications platform," said Elka Popova, Frost and Sullivan industry analyst. "AVST's CallXpress offers the latest in technology advancements but also the ability to extend existing infrastructure. They are addressing a pain point that many executives face when making the decision to upgrade or maintain current systems."
Additional features of CallXpress 7.0 include an upgraded telephone user interface that presents messages in three queues – new (unread), old (read) and saved; a choice to listen to messages in "brief" or "extended" format; the ability to set a limit to the number of email messages returned over the telephone user interface by date of receipt or number of messages; SMS service over GSM-compliant wireless networks; and the option to personalize each individual mailbox by activating or deactivating Immediate Message Notification, Automatic Message Forwarding and Voice Intercept Messaging.
Along with CallXpress 7.0, AVST now offers through its resellers, the XpressCare™ Software Support Plan, which ensures that CallXpress customers are always equipped with the latest cutting-edge advancements in unified communications technology via the software upgrades included as part of the XpressCare package.
CallXpress 7.0 is available through AVST's established reseller channels on April 15, 2004.
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Media Contacts:
Kerry Fedro
Lages & Associates
949.453.8080
kerry@lages.com
About AVST
The typical enterprise communications infrastructure is made up of a collection of technologies from multiple vendors, acquired over time and never intended to work together. To maximize user and business productivity, while leveraging existing IT investments, interoperability is a must.
AVST delivers the industry's most interoperable Unified Communications (UC) platform that brings best-of-breed voice, mobility and business process solutions to the enterprise. Unlike virtually every other UC vendor, AVST does not constrain customers with a single vendor lock-in approach. In fact, it's the very opposite. By connecting new and existing technologies, AVST frees organizations from the constraints of a closed, single-source UC solution, unlocking the full potential of their communications infrastructure.
With over 15 million users worldwide and three decades of innovation excellence, AVST is unifying communications®.
Headquartered in Orange County, California, AVST maintains facilities in Seattle, Washington, Victoria B.C., Canada and the United Kingdom and has remote sales offices throughout the United States. AVST's UC solutions are sold and supported worldwide by an extensive network of resellers and OEM partners. To learn more about AVST, our products and partners, please visit www.avst.com or you can follow us at Twitter, Facebook or LinkedIn.
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