Sound Advantage Unveils SANDi 3.0: Industry’s First Virtual Communications Assistant
New software uses speech recognition to manage all communication needs from one inbox regardless of location or access device
Irvine, Calif., (Feb., 19, 2003) – Leveraging its award-winning integrated communications software, Sound Advantage today announces SANDi® 3.0, the industry’s first Virtual Communications Assistant (VCA). Ideal for small and medium-sized businesses, SANDi 3.0 uses the latest speech recognition technology and works with Microsoft® Exchange® servers to unify daily communication tasks including email, voice mail and fax.
According to Bob Sanders, vice president of marketing for Sound Advantage, SANDi’s capabilities extend beyond a simple messaging system to provide the industry’s first VCA. “Given the influx of messages people receive each day, many of us could really use an office assistant. But the reality is that few of us can afford to hire a real person.”
“With SANDi, you can ensure you’ll never miss an important call from a customer or co-worker. Not only can SANDi’s locate feature use several contact methods to find you, but it also reads and replies to emails wirelessly from any location, and it can look up phone numbers and place calls all without you having to touch a button,” Sanders continued.
SANDi’s locate and virtual extension functionality support increasing mobility needs and extend the office environment for workers by allowing callers to connect to them even when they are away from their desk. Users no longer miss important calls and the practice of providing callers with multiple contact numbers is eliminated. Moreover, many callers zero out of existing touch-tone automated answering systems because they find them difficult to use. SANDi alleviates this problem by allowing callers to reach people and departments by simply stating the name of the party they wish to reach, eliminating the need to remember extension numbers or navigate through cumbersome touch-tone menus and dial by name directories.
“We are seeing an explosive growth in the total number of messages an average worker deals with in a day. Businesses looking to keep costs in-line need a solution to help manage the increased message flow efficiently and in a timely manner,” said Blair Pleasant, president and principal analyst, COMMfusion. “With SANDi, Sound Advantage is offering businesses a communications alternative that can help increase productivity while offering a flexible solution to keep workers connected to their offices while on the road or at home.”
Figures from the 2000 Census show the average commute time for most Americans has increased to almost 30 minutes in each direction. With people spending more time then ever before in their cars, SANDi’s hands-free voice navigation offers the ideal solution for managing communications from cellular phones. And recent improvements in speech-recognition technology make it the preferred choice over traditional touch-tone systems. In fact, according to a 2002 industry study conducted by Gartner Custom Research, users of speech-recognition systems noted that the most compelling features of speech-enabled communications systems were convenience, speed and timeliness of information retrieval, recognition accuracy and a more personal and friendly interaction than traditional touch-tone systems.
Business users will also appreciate how smoothly and economically SANDi integrates into existing IT environments. “Since SANDi works with existing switch and messaging systems, customers can protect their investment in existing systems and extend the lifecycle of their legacy communications infrastructure,” said Sanders. “In an industry where only five percent of the market will purchase a new switch or messaging system this year, the ability to deliver a cost-effective offering to the remaining 95 percent of the market presents a tremendous market opportunity for Sound Advantage and our dealers and distributors.”
“SANDi is a future-proof solution that presents us with an attractive value proposition that we can pass along to our customers. Because SANDi works with existing, as well as emerging infrastructure, it is the ideal solution for installed base customers who wouldn’t otherwise invest in new technology,” said Linda Hogan, vice president of marketing, Professional Telecommunications. “This unique feature set not only helps us compete for existing business, but it also opens tremendous new market opportunities.”
Sound Advantage’s SANDi offers business customers a choice of two configurations to best meet their communication needs. SANDi Lite includes the Receptionist, PBX and Voice Mail Modules, with support for four ports and up to 25 users, while SANDi Standard includes up to six modules: Receptionist, PBX, Voice Mail, Dialing, E-Mail and Fax. Additionally, SANDi Standard’s base configuration provides four ports for up to 50 users and is expandable to 24 ports for up to 2,000 users.
SANDi is currently available through authorized dealers and distributors in North America, the U.K. and Australia. For further information or to locate an authorized SANDi dealer in your area, please call 866-368-0400 or visit www.avst.com.
About AVST
The typical enterprise communications infrastructure is made up of a collection of technologies from multiple vendors, acquired over time and never intended to work together. To maximize user and business productivity, while leveraging existing IT investments, interoperability is a must.
AVST delivers the industry's most interoperable Unified Communications (UC) platform that brings best-of-breed voice, mobility and business process solutions to the enterprise. Unlike virtually every other UC vendor, AVST does not constrain customers with a single vendor lock-in approach. In fact, it's the very opposite. By connecting new and existing technologies, AVST frees organizations from the constraints of a closed, single-source UC solution, unlocking the full potential of their communications infrastructure.
With over 15 million users worldwide and three decades of innovation excellence, AVST is unifying communications®.
Headquartered in Orange County, California, AVST maintains facilities in Seattle, Washington, Victoria B.C., Canada and the United Kingdom and has remote sales offices throughout the United States. AVST's UC solutions are sold and supported worldwide by an extensive network of resellers and OEM partners. To learn more about AVST, our products and partners, please visit www.avst.com or you can follow us at Twitter, Facebook or LinkedIn.
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