UK’s Portman Building Society Uses AVST’s CallXpress® to Unify Communications Across Hundreds of Branch Offices
Leading Unified Communications Product Helps London-based Organization Increase Employee Productivity and Deliver First Class Service to its Clients
FOOTHILL RANCH,
Customer service continues to be a top priority for mortgage banking, investment and insurance companies. In such a competitive business sector, the challenge is to attract and retain customers. With mergers and acquisitions constantly taking place, a key communications requirement is to ensure consistency through the integration of the different types of systems including PBXs, contact centers and voice mail. In order to stay competitive, Portman decided it needed to upgrade its existing corporate communications system to include a unified messaging application that would combine all of these aspects in an affordable, easy-to-use solution.
After discussing these requirements with Avanquest, an expert supplier of leading-edge, best-of-breed corporate solutions and a qualified reseller of AVST products, Portman selected AVST’s CallXpress unified communications solution. David Lincoln, group networks manager at Portman, said, “Key factors in our decision to go with CallXpress were its ability to run in a Microsoft Mail environment with a simple migration path to Microsoft Exchange, and the ability to integrate with our Lucent SDX INDeX switches.”
Avanquest installed a 20-port CallXpress system with DPNSS integration along with a 12-port RightFax™
“The productivity of our workers has improved across the board,”
“CallXpress bridges the gap between voice and electronic messaging by tying voice processing and PBX integration into a standard e-mail infrastructure,” said AVST’s Vice President of Marketing,
CallXpress combines voice, fax and e-mail messages in one inbox and makes them accessible via telephone, wireless device or computer. Users do not have to be in the office or logged onto a computer to access their e-mail. They can receive and respond to messages anywhere, anytime. That means customers aren't left waiting, mobile workers are accessible and urgent messages are available right away. This greatly increases service levels and also provides a consistent corporate interface to the customers.
CallXpress is available through AVST’s established reseller channels. To contact an Authorized AVST Reseller, please visit http://www.avst.com/products/callxpressMessaging/howtobuy.asp.
About
Portman Building Society is the third largest building society and thirteenth largest mortgage lender in the
About AVST
The typical enterprise communications infrastructure is made up of a collection of technologies from multiple vendors, acquired over time and never intended to work together. To maximize user and business productivity, while leveraging existing IT investments, interoperability is a must.
AVST delivers the industry's most interoperable Unified Communications (UC) platform that brings best-of-breed voice, mobility and business process solutions to the enterprise. Unlike virtually every other UC vendor, AVST does not constrain customers with a single vendor lock-in approach. In fact, it's the very opposite. By connecting new and existing technologies, AVST frees organizations from the constraints of a closed, single-source UC solution, unlocking the full potential of their communications infrastructure.
With over 15 million users worldwide and three decades of innovation excellence, AVST is unifying communications®.
Headquartered in Orange County, California, AVST maintains facilities in Seattle, Washington, Victoria B.C., Canada and the United Kingdom and has remote sales offices throughout the United States. AVST's UC solutions are sold and supported worldwide by an extensive network of resellers and OEM partners. To learn more about AVST, our products and partners, please visit www.avst.com or you can follow us at Twitter, Facebook or LinkedIn.
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