CX-E Cloud Features and Benefits
Future-Proof Your Investments
Your organization already has telephony systems, email servers and business applications. It's highly likely you have a mix of telephony switches from multiple vendors. Most vendors require you to replace these systems before adding productivity applications.
There's one solution that works with your UC landscape today and in the future.
CX-E Cloud allows you to maximize your existing infrastructure investments while adopting new technologies as they emerge. Don’t let a past decision trap you in outdated technology. Future-proof today and tomorrow’s UC investments.
Intelligent Call Routing
The complex call processing capabilities of CX-E Cloud are unrivaled in the telephony industry. Intelligent call routing, getting a call to the right endpoint, no matter how many PBX brands are involved, is mission-critical. Add speech and DTMF automated attendants, unified name directories, menu announcements that can be customized by time zone, for holidays, peak calling times, and more, for best-of-breed performance.
CX-E Cloud delivers all the advanced voice messaging capabilities AVST customers have come to rely on in a cloud-based, OPEX, subscription model. CX-E Cloud provides modern messaging applications, and the infrastructure to support, secure and maintain them, in a hosted solution.
Looking for unified messaging? CX-E Cloud provides UM to multiple email systems (premise or cloud), with the ability to support multiple email servers simultaneously. Integrate email and voice messaging into a single view. Choose the storage options you need to meet security, compliance and confidentiality requirements.
All the powerful mobile capabilities of CX-E, delivered from the cloud: clients for Android and iOS, single number reach, visual call screening. CX-E Cloud’s mobile client enables you to place, receive, and manage business calls and voice messages no matter your location.
Route your calls based on your calendar, status, location, and schedule. CX-E Cloud mobility puts you in control of call routing while you’re on the move.
Secure Mobile Messaging
Keep voice messages private. Control where voice messages are stored, forwarded, copied, or retained. CX-E Cloud supports secure RTP and strong password enforcement.
Speech-Enabled Personal Assistant
Use Presence to inform callers of your status. Use simple voice commands to call, accept calls, send to voice mailbox, acknowledge, transfer, record call, and more. CX-E Cloud includes multi-lingual support.
Interactive Voice Response (IVR)
CX-E Cloud uses the .NET open development framework to build custom IVR applications. This allows information to be pulled from SAP, Oracle, Microsoft SQL, and more, delivering 24/7 access to information.
Notification services with pre-recorded announcements. Customize announcements for specific dates, numbers, monetary amounts, names or other criteria. Easily generate notification reports with CX-E Cloud.
An informal call center with automatic or uniform call distribution, informed agent control workflow, a powerful supervisor interface, and robust reporting capabilities, with no requirement for a CTI connection.
Intermedia Hosted Data Centers
After careful consideration, AVST selected Intermedia as the host for CX-E Cloud. High availability, Tier III data centers provide an enterprise-grade, secure, scalable, and reliable environment for CX-E Cloud unified communications.
Guaranteeing 99.999 percent uptime, Intermedia data centers feature SSAE16 Type II and SOC 2 Type II compliance, redundant electrical and cooling infrastructure, redundant power supplies, and nightly backups. Intermedia data centers offer CX-E Cloud a flexible computing environment which can be scaled with more storage, RAM, or vCPUs during deployment or at any time afterwards.
Intermedia’s data centers are architected specifically for superior performance and data protection, including verified levels of physical security, network security, inbound and outbound connection control, and VMware vShield Edge firewalls, 5-tuple stateful inspection firewalls, and self-service firewall management.
All the best-of-breed UC features and applications already trusted by Fortune 500 companies, the largest public and private universities, and leading healthcare organizations, delivered from the cloud.
Explore the Resources below to discover more about CX-E's best-of-breed UC capabilities.