AVST CX-E Cloud

Worry-Free Cloud Migration Meets Enterprise-Class UC Apps

CX-E Cloud Specifications


CX-E Cloud Features

Voice

Automated Attendant

  • Speech and DTMF Automated Attendants
  • Handles Complex Call Processing Flows Across Multiple PBX Brands
  • Intelligent Call Routing Capabilities
  • Unified Name Directory Utilizing Speech or Dial by Name
  • Supports Multiple Time Zones
  • Supports Different Menu Announcements: Holidays, Work Hours, Peak Calling Times

Unified Messaging

  • Delivers UM to Multiple Email Systems (Premise and Cloud)
  • Supports Multiple Email Servers Simultaneously
  • Most Flexible Storage Options to Meet Security, Compliance and Confidentiality Requirements
  • Integrates Email and Voice Messaging into a Single View
  • Secure Voice Messages via Mobile Client and Web Client
  • Voicemail-to-Text (3rd party service)
  • Text-to-Speech
  • Localized Clients

Voice Messaging

  • Industry-leader in Voice Messaging; 1,000+ Features
  • 30+ Years Continuous Development
  • Unlimited Voice Mailboxes
  • Alternate TUI
    • Octel Aria / Serenade
    • Avaya Intuity AUDIX
    • Nortel Meridian Mail / CallPilot
    • Mitel Centigram
    • Adomo
    • Active Voice Kinesis/Repartee
  • Voice Networking
  • Multiple Extensions Per Mailbox
  • Auto & Trusted Log-In
  • Multiple Greeting Support
  • User Controlled Message Presentation
  • Call Recording
  • Speech-to-Text
  • Web Client
  • Message Notification
  • Variable Length Dial Plans
  • Automatic Message Forwarding
  • Message Notification via MWI, Call Out, Email, Text
  • Only Enterprise-Class Independent Voice Messaging Solution for Microsoft Skype for Business

Mobility

Mobile Client

  • Secure Mobile Client for Android and iPhone
  • Place, Receive, and Manage Business Calls
  • Single Number Reach
  • Visual Call Screening
  • View and Manage Voice Messages

Call Completion

  • Calendar-Based Call Routing
  • Presence Status Call Routing
  • Location-Based Call Routing (Geofencing and WiFi)
  • User Schedule Call Routing

Secure Messaging

  • Private Voice Messages Cannot be Forwarded Internally or Externally
  • Restricts Web Client Message Streams so Copies are not Retained or Forwarded Externally
  • Supports TLS for Message Encryption
  • Supports Secure RTP
  • Strong Password Enforcement

Personal Assistant

  • Speech-Enabled: “Call John Smith”, “Get new Email”
  • Presence Integration with Calendar/IM to Inform Callers of User Status
  • Call Screening: Accept, Send to Voicemail, Acknowledge, Transfer to Another Person/Device, Record Call
  • Multi-Lingual Support

Business Process

Call Center - TeamQ®

  • Informal Call Center
  • Automatic Call Distribution (ACD)
  • Uniform Call Distribution (UCD)
  • Agent Desktop Control with Informative Screen Pops
  • Agents Control Workflow – Pull Calls, Reserve Calls, Redirect Calls and Decide When Available
  • Supervisor Interface
  • Reports
  • Economically Priced, no CTI Connection Required on Telephone System

IVR - UCConnect®

  • UCConnect, .NET Open Development Framework to Build Custom IVR Applications
  • Pull Information From: SAP, Oracle, Microsoft SQL and More to Deliver 24/7 Access to Information over the Phone

Notification - NotifyXpress®

  • Call Notification Services
  • Communicates Pre-Recorded Announcements
  • Customized Announcements (Dates, Numbers, Monetary Amount, Names)
  • Reports

Interoperability

Telephony

  • Delivers IP telephony integrations to Alcatel-Lucent, Avaya, BroadSoft, Cisco, GENBAND, Microsoft, Mitel, ShoreTel and Unify
  • Simultaneously Supports up to 10 PBX Types on a Single System

Email

  • Delivers UM to Multiple Email Stores and Clients
  • Supports Microsoft Exchange, Office 365, IBM Notes, Google Gmail, Novell GroupWise or any IMAP4 Compliant Email Server

Database

  • Open Development Framework for Business Process Enablement
  • Web Services for Integration into Web Portals, Directories and Applications
  • Interactive Voice Response (IVR)
  • Outbound Notification Services
  • Click-to-Call

Intermedia Hosted Data Centers

Reliability

Availability

  • 99.999% uptime with a financially backed SLA
  • Tier III data center
  • Best-of-Breed compute, storage, network and virtualization components
  • Redundant electrical and cooling infrastructure

Compliance

  • SSAE16 Type II compliant data centers
  • SOC 2 audited annually
  • ISO 27001 aligned

Security

Firewalls

  • VMware vShield Edge firewalls
  • Self-service firewall management
  • 5-tuple stateful inspection firewalls
  • Inbound and outbound connection control

Physical Security

  • Highly secure and reliable data center facilities
  • Internal and external closed circuit television (CCTV) surveillance
  • Biometric scanners control access to data center floor
  • 24x7 on-site security staffing

Network Security

  • Fully isolated tenant network for each customer
  • Integrated perimeter firewall and site-to-site VPN services
  • VPNs facilitate hybrid cloud scenarios between premise and cloud-based environments

CX-E Cloud Resources


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