AVST CX-E Premise

Industry's most interoperable platform delivering resilient enterprise communications solutions.

CX-E Premise Specifications


CX-E Premise Features

Voice

Automated Attendant

  • Speech and DTMF Automated Attendants
  • Handles Complex Call Processing Flows Across Multiple PBX Brands
  • Intelligent Call Routing Capabilities
  • Unified Name Directory Utilizing Speech or Dial by Name
  • Supports Multiple Time Zones
  • Supports Different Menu Announcements: Holidays, Work Hours, Peak Calling Times

Unified Messaging

  • Delivers UM to Multiple Email Systems (Premise and Cloud)
  • Supports Multiple Email Servers Simultaneously
  • Most Flexible Storage Options to Meet Security, Compliance and Confidentiality Requirements
  • Integrates Email, Voice and Fax Messages into a Single View
  • Secure Voice Messages via Mobile Client and Web Client
  • Voicemail-to-Text (3rd party service)
  • Text-to-Speech
  • Localized Clients

Fax

  • CX-E Tightly Integrates with the Leading Fax Solutions: XMediusFAX and RightFax
  • CX-E Mobile Client and Web Client Fax Access
  • Delivers Fax to CX-E for Unified Messaging
  • Telephone Access to Fax Messages

Voice Messaging

  • Industry-leader in Voice Messaging; 1,000+ Features
  • 35 Years of Continuous Development
  • Unlimited Voice Mailboxes
  • Alternate TUI
    • Octel Aria / Serenade
    • Avaya Intuity AUDIX
    • Nortel Meridian Mail / CallPilot
    • Mitel Centigram
    • Adomo
    • Active Voice Kinesis/Repartee
  • Voice Networking
  • Multiple Extensions Per Mailbox
  • Auto & Trusted Log-In
  • Multiple Greeting Support
  • User Controlled Message Presentation
  • Call Recording
  • Speech-to-Text
  • Web Client
  • Message Notification
  • Variable Length Dial Plans
  • Automatic Message Forwarding
  • Message Notification via MWI, Call Out, Email, Text
  • Only Enterprise-Class Independent Voice Messaging Solution for Microsoft Skype for Business

Mobility

Mobile Client

  • Secure Mobile Client for Android and iPhone
  • Place, Receive, and Manage Business Calls
  • Single Number Reach
  • Basic Call Screening: Accept and Send to Voicemail
  • View and Manage Voice Messages

Call Completion

  • Calendar-Based Call Routing
  • Presence Status Call Routing
  • Location-Based Call Routing (Geofencing and WiFi)
  • User Schedule Call Routing

Secure Messaging

  • Private Voice Messages Cannot be Forwarded Internally or Externally
  • Restricts Web Client Message Streams so Copies are not Retained or Forwarded Externally
  • Supports TLS for Message Encryption
  • Supports Secure RTP
  • Strong Password Enforcement

Personal Assistant

  • Speech-Enabled: “Call John Smith”, “Get new Email”
  • Presence Integration with Calendar/IM to Inform Callers of User Status
  • Advanced Call Screening: Accept, Send to Voicemail, Acknowledge, Transfer to Another Person/Device, Record Call
  • Multi-Lingual Support

Business Process

Call Center - TeamQ®

  • Informal Call Center
  • Automatic Call Distribution (ACD)
  • Uniform Call Distribution (UCD)
  • Agent Desktop Control with Informative Screen Pops
  • Agents Control Workflow – Pull Calls, Reserve Calls, Redirect Calls and Decide When Available
  • Supervisor Interface
  • Reports
  • Economically Priced, no CTI Connection Required on Telephone System

IVR - UCConnect®

  • UCConnect, .NET Open Development Framework to Build Custom IVR Applications
  • Pull Information From: SAP, Oracle, Microsoft SQL and More to Deliver 24/7 Access to Information over the Phone

Notification - NotifyXpress®

  • Call Notification Services
  • Communicates Pre-Recorded Announcements
  • Customized Announcements (Dates, Numbers, Monetary Amount, Names)
  • Reports

Interoperability

Telephony

  • 400+ Traditional TDM, IP-PBX, Centrex and IP Centrex Integrations
  • Telephony Integrations to Avaya, Alcatel-Lucent, BroadSoft, Cisco, GENBAND, Microsoft, Mitel, NEC, ShoreTel, Unify and More
  • Multiple Protocols: SIP, SMDI, Digital Station Emulation, QSIG, CAS
  • Simultaneously Supports up to 10 PBX Types on a Single System

Email

  • Delivers UM to Multiple Email Stores and Clients
  • Supports Microsoft Exchange, Office 365, IBM Notes, Google Gmail, Novell GroupWise or any IMAP4 Compliant Email Server

Database

  • Open Development Framework for Business Process Enablement
  • Web Services for Integration into Web Portals, Directories and Applications
  • Interactive Voice Response (IVR)
  • Outbound Notification Services
  • Click-to-Call

Specifications

Maximum Capacity for CX-E

  • Up to 752 ports; Network for Larger Capacity
  • Up to 3 System Servers (database) and 20 Call Servers (application)
  • Integrate with up to 10 PBXs per Call Server
  • Up to 40,000 Users
  • TeamQ – Up to 50 Teams and up to 25 Agents per Team with a Maximium of 250 Agents Total
  • NotifyXpress – Up to 48 Ports

Email Access

Server:

  • Microsoft Exchange 2016, 2013, 2010, 2007
  • IBM Notes/Domino R9.0, R8.5, R8.0
  • Google Gmail, Novell GroupWise, Mirapoint® Email Server, Office 365 and any IMAP4 compliant Email System

Client:

  • Microsoft Outlook 2016, 2013, 2010, 2007
  • IBM Notes R9.0, R8.5, R8.0

Operating System

Server:

  • Microsoft Windows® Server 2012 R2 (64-bit)
  • Microsoft Windows Server 2008 R2 (64-bit)

Client:

  • Windows 8.1, 8 (32-bit & 64-bit)
  • Windows 7 Professional (32-bit & 64-bit)
  • Windows Vista™ Business (32-bit)

Resiliency

  • Business Continuity Achieved Using Call Servers Across Multiple Locations
  • High Availability, Fully-Synchronized Hot Standby System Server with Port Distribution Across Multiple Call Servers
  • Disaster Recovery, Fully-Synchronized Warm Standby System Server
  • Virtualization – Certified on VMware® vSphere™ and Microsoft Hyper-V®
  • Redundant Server Components
  • Built-in System Reliability

Administration

  • Single Point of User Administration
  • Mobile Administrative Client
  • Networking (AMIS, VPIM, Avaya Message Networking Server Support)
  • SNMP
  • Active Directory MMC Snap In
  • User Initiated Password Reset
  • IPv6 Support
  • Message Archiving (3rd party)
  • Migration Wizards for Kinesis and Repartee® for Windows

Presence

  • Federated Presence to Calendar: Microsoft Exchange/Office 365 and Google Calendar
  • Federated Presence to Microsoft Lync
  • Federated Identity: Web Client Supports Single Sign-On using SAML with Microsoft Active Directory

CX-E Resources