CallXpress Specifications, Requirements and Integrations
| Feature and Integration Capacity by Number of Voice Ports | |||||||
| Number of Voice Ports | 0 - 16 Voice Ports | 17 - 24 Voice Ports | 25 - 48 Voice Ports | 49 - 64 Voice Ports | 65 - 96 Voice Ports | 97 - 144 Voice Ports | 145-192 Voice Ports |
| Onboard fax ports (see notes 1 and 2) | Up to 4 | 0 | 0 | 0 | 0 | 0 | 0 |
| Text-to-Speech Channels | Up to 4 | Up to 4 | Up to 8 | Up to 8 | Up to 8 | Up to 8 | Up to 8 |
| TUI-based E-mail Access | Yes | Yes | Yes* | Yes* | Yes* | Yes* | Yes*† |
| Unified Messaging/ Unified Communications | Yes | Yes | Yes* | Yes* | Yes* | Yes* | Yes*† |
| Integrations: | |||||||
| Inband (Single) | Yes | Yes | Yes | Yes | Yes* | Yes* | No |
| Serial outband (including NTDIU-based integrations; single; see note 3) | Yes | Yes | Yes | Yes | Yes* | Yes* | No |
| Dialogic D/82 (single) | Yes | Yes | Yes | Yes | Yes | No | No |
| T1 Based (single) | Yes* | Yes* | Yes* | Yes* | Yes* | Yes* | Yes* |
| E1 Based (single) | Yes* | Yes* | Yes* | Yes* | Yes* | Yes* | Yes*‡ |
| Cisco IP (see notes 5 and 11) | Yes | Yes | Yes | Yes* | Yes* | Yes* | No |
| Other IP Based (single) (see note 5) | Yes | Yes | Yes | No | No | No | No |
| Multiple-Switch | Yes* | Yes* | Yes* | Yes* | Yes* | No | No |
| Processor Group | A | A | B | C | C | D | D |
| RAM | 512 MB | 512 MB | 512 MB | 512 MB | 1 GB | 2 GB | 2 GB |
* Before you order this configuration, contact AVST Sales Engineering to discuss the specific requirements of your system.
† These features are only supported on systems with up to 168 ports.
‡ E-1 based integrations are only supported on systems with up to 180 ports.
Notes:
1. To use onboard fax ports, the CallXpress server must be integrated with a Captaris RightFax fax server, which can be located on the same platform. Captaris RightFax is a third-party server application available through AVST.
2. The CallXpress telephony server platform may not host the Captaris RightFax server-side document conversion (also known as Server-Side Application support or SSA) or optical character recognition (OCR) features. If RightFax is configured to offer these features, it must be installed on a separate platform.
3. Each NTDIU-based or MISU-based integration defined on the CallXpress server is limited to 64 ports; adding port capacity requires that a second integration of the same type be defined. For more information, see the Integration Technical Note for the integration you intend to install.
4. All orders or inquiries involving co-located CallXpress servers (where co-location is defined as the installation of two or more CallXpress servers in the same physical location, serving a homogeneous group of users, typically to support high volumes of traffic) must be submitted through AVST Sales Engineering.
5. The NetConnect digital networking server must be on a separate platform from the CallXpress server when the voice mail network to which the server is connected uses VPIM. If NetConnect digital networking is installed on a CallXpress server platform that also supports an IP-based telephone system integration, the processor installed in the platform must meet the specifications of processor group B in Table 5.
6. For mission-critical CallXpress applications, AVST strongly recommends the use of an uninterruptible power supply (UPS), redundant hot-swappable platform power supply modules, redundant hot-swappable fans with washable air filters, and a RAID 1 disk drive array with hot spare.
7. The capacity that Table 6 shows for NetConnect digital networking assumes a traffic level of 100 system-wide messages per day at an average message length of 45 seconds.
8. Among systems using CallXpress ports to clear and set message-waiting indicators (MWIs), MWI response time can vary widely depending on the number of indicators being changed at a time and the number of ports that are available and designated for changing MWIs. A CallXpress messaging application that subjects the system to high levels of burst MWI activity (an application that includes an all-company distribution list, for example) may need additional CallXpress MWI port capacity to satisfy customer requirements for MWI response. If the CallXpress application being planned involves a large number of Unified Messaging subscribers, if large distribution lists are frequently used, or if the customer has specific requirements for MWI response time, contact AVST Sales Engineering for assistance in configuring the system.
9. CPU and memory requirements of Automated Agent scripts vary widely based on the requirements of the application. Therefore, some applications may require a faster CPU or more memory than listed in this table. Examples of applications that can exceed the requirements in this table include:
10. AVST no longer offers support for Desktop Call Manager on new CallXpress systems. However, if your organization has a Desktop Call Manager application in place, you can continue to use it with CallXpress version 7.80 by obtaining and installing the appropriate software patch from AVST Technical Support.
11. The information in Table 5 assumes that Cisco CallManager version 4.1(2) is used.
12. Port capacity may vary depending on the operating system in use. The following are the maximum limits for each operating system:
| Maximum limit for each operating system: | |
| Operating System | Maximum Number of Ports |
| Windows 2000 Professional | 16 |
| Windows XP Professional | 16 |
| Windows 2000 Server | 65-96 depending on features and integration(s) purchased |
| Windows Server 2003 | 192 (recommended for 65 or more ports) |
Processor Groups
CallXpress Requirements
Supported Outband Integrations
Manufacturer Integration