CallXpress® Features List
AVST powers effective communication with capabilities that keep business within reach. CallXpress features include:
What's New in CallXpress 7.80
TUI Functions
Alternate Message Addressing - New in CallXpress 7.80
Optionally, the CallXpress TUI can now support an alternate method for mailbox addressing where users record a message and then address the message to one or multiple recipients. CallXpress responds with the mailbox name recording or other confirmation.Mailbox input is streamlined with a single digit termination key after each address. (Every user mailbox can be setup to use the traditional method or this new method for addressing.)
Avaya AUDIX Intuity TUI Emulation - New in CallXpress 7.80
CallXpress now supports AUDIX Intuity TUI emulation along with TUI's emulating Octel Aria, Serenade and Centigram. Most message recording and message management functions have been emulated, leaving user preferences and Phone Manager functions in the CallXpress interface.
Network Addressing
Prefix Addressing - New in CallXpress 7.80
Taking greater advantage of CallXpress' Digital Networking capabilities, CallXpress now supports the option for multiple dialing prefix numbers to be associated with a network node. The prefix plus mailbox number can be entered (instead of network node plus mailbox number). Although network nodes are a fixed length, prefixes can be a variable length.
Digital Networking Improvements - New in CallXpress 7.80
The stability and the usability of the digital networking administration tool have been greatly enhanced. It now includes a loopback test feature.
Prefix-based destination routing - New in CallXpress 7.80
CallXpress supports the Avaya Message Networking Gateway via VPIM to send and receive network messages with Avaya messaging systems. (Recorded name confirmation is supported.)
Automatic creation of remote ID's - New in CallXpress 7.80
Support for the Avaya Message Networking Gateway's ability to pass vcard information to automatically create remote sender ID's, including mailbox number, text and spoken name.
Integrations and Compatibility
MWI improvements for Exchange - New in CallXpress 7.80
CallXpress supports an enhanced MWI for Microsoft Exchange methodology that speeds the performance of light activation / deactivation.
Setting Multiple Extensions for MWI - New in CallXpress 7.80
CallXpress supports the enabling of MWI on multiple extensions. (The extensions involved do not have to include the primary extension.)
ICA Improvements - New in CallXpress 7.80
ICA (Integrated Client Access) server now supports up to 10,000 users.
Support for Lotus Notes R7 in non-DUC Deployments - New in CallXpress 7.80
CallXpress now works with the latest release of Lotus Notes using the custom CallXpress Notes templates.
Support for Lotus Notes R7 in DUC Deployments - New in CallXpress 7.80
CallXpress now works with the latest release of Lotus Notes using the DUC template.
Alcatel OmniPCX Enterprise (4400) E1 QSIG - New in CallXpress 7.80
CallXpress now supports this switch using E1 QSIG (E1 signaling scheme with the Q-SIG protocol.)
ShoreTel SMDI Analog Support - New in CallXpress 7.80
CallXpress now supports analog integration with this switch.
Other features found in CallXpress 7.80:
When CallXpress recognizes that a user is calling into the system from a pre-determined telephone number, it will simply ask the caller for their security code to login.
CallXpress will try to reach you at up to nine secondary phone numbers, including pagers, mobile phones and SMS-enabled devices.
You can easily call back by simply hitting a keystroke rather than looking up and dialing numbers.
Record a conversation for later reference.
CallXpress lets you control how and what types of messages are presented on the telephone.
Text-to-Speech E-mail with Voice Reply
CallXpress can read your e-mails to you over the phone, and allow you to reply immediately with a voice message that is delivered by e-mail to the sender in a .wav attachment.
Forwarding E-mail Messages and Attachments to a Fax Machine
Using the functionality of the RightFax™ server or other fax servers, you can choose to forward specific e-mail messages to any available fax machine. The system will also render any of the common attachment types supported by RightFax out to the fax machine as hard copy.
Immediate Message Notification
CallXpress can notify you by pager, SMS or phone call to let you know you have messages, so you can respond quickly.
Unified messaging from the desktop
In a single e-mail inbox on your computer, you can receive and manage all messages -- voice, fax and e-mail.
Receiving your Fax Messages at the Desktop
Users can have incoming faxes delivered directly to their desktop with RightFax or another fax server. In addition, RightFax also offers a full range of fax organization and messaging features.
From within your e-mail client (Microsoft® Outlook® or Lotus Notes®), users can choose to make a call to the message sender. If there is an associated telephone number (captured as ANI or entered by the subscriber or sender in the subject field), CallXpress will supply the user with a pop-up window to choose the number and initiate the call.
With CallXpress, you can reply to a voice mail with an e-mail, reply to e-mail with a voice mail, or reply to a fax via e-mail. CallXpress provides the flexibility to respond to messages in the easiest or most preferred communication mode.
Place calls from your e-mail contacts list via their desktop, or by accessing the contacts directory via the telephone.
Accessing All Your Messages from the Internet
You can access messages from any Internet-equipped computer. Play voice messages (through the PC's sound card), view fax messages and access e-mail messages.
The Call Processor Mailbox on the CallXpress system allows system administrators to create call handling and messaging applications custom-tailored to each enterprise. The twenty-one Action Types supported allow the administrator to build messaging, call handling, fax and other unified communications applications.
Extension Specific Processing (Personal Menus)
The Extension Specific Processing feature allows administrators to create the same types of applications for individual users as can be created for the enterprise.
You can store documents that are commonly send out to customers and employees in a special fax library. Once they are stored in the library, these documents can either be sent out from the desktop or can be requested by any caller from the telephone interface.
CallXpress allows for multiple users to share a single telephone extension and still receive integrated call processing. Message notification, message waiting indicators, personal greetings and name confirmation are all supported for each shared mailbox user.
Graphical System Administration with Global User Administration
CallXpress system administrators will find it simple and intuitive to maintain the CallXpress system through the use of the CallXpress Administration Program. This program greatly simplifies the day-to-day tasks of adding and deleting users. Administrators can even maintain all of the CallXpress systems in their network from a single administrator's desktop.
CallXpress supports both standards-based message networking protocols such as AMIS and VPIM as well as offering a feature-rich proprietary version of both analog and digital networking.
CallXpress users can maintain the settings for their individual subscriber mailbox using any of the three CallXpress client programs; PhoneManager™ (available from the telephone user interface), Desktop PhoneManager (available from the unified messaging e-mail client) or Web PhoneManager (available from an Internet Browser).
As well as supporting the traditional CallXpress user interface, CallXpress supports alternative user interfaces of the most popular first generation voice mail systems. This interface closely emulates the Octel Aria/Octel Serenade/VM, Mitel NuPoint with Centigram Interface and Avaya INTUITY Audix.
Allows information in a database to be spoken or faxed to your customers via Interactive Voice Response Automated Agent, 24 hours a day.
CallXpress systems can support concurrent integration with multiple telephone systems. A single CallXpress system can be equipped and programmed to support one traditional PBX and one IP telephone system at the same time. CallXpress can also support up to three dissimilar traditional PBXs at a time.
Utilize standard Microsoft Windows protocol when user add, move or changes are required for either CallXpress or CallXpress Speech Server.
E-mail notification of incoming messaging via SMTP protocol. At the option of the user, the e-mail notification may include a wave file attachment for voice messages.
Integrated Client Access Capability
CallXpress stores all messages on the e-mail server (such as Exchange or Domino). However, with the Integrated Client Access Capability, administrators can choose to have voicemail and fax messages stored on the CallXpress server, while cached copies are temporarily saved on the user's e-mail client to minimize network traffic.
Citrix Terminal Services Capability
For companies using a Citrix environment, CallXpress is compatible with Citrix Terminal Services for full-featured remote access.
Administrators can configure communication with fax servers other than RightFax.
Increased Port Capacity for E1 and T1
Increases port capacity from 192 for T1 and 180 ports for E1.
Easier access to Greetings in the Serenade TUI
From the Main Menu, users can jump right to the menu for managing their greetings.
Filtered messages with Serenade VMX and Centigram TUI Emulations
Users can now access their messages by type (fax, voice mail, e-mail) with the Serenade VMX and Centigram TUI.
Integration with the Cisco CallManager via E1 QSIG
User can utilize all the capabilities of CallXpress and enhanced capacity of E1, while integrating to a Cisco IP PBX.
Highly secure approach to subscriber password creation and usage.