Seneca® System Features
Nuance 8.5 Speech Recognition Engine
Seneca uses Nuance 8.5 as the default speech engine further enhancing overall recognition performance. Key Nuance customers include American Airlines, AT&T, Sprint PCS and UPS.
Seneca uses Nuance Vocalizer 4.0 as the standard Text-to-Speech engine.
Seneca supports system wide Barge-In, allowing both incoming callers and system users the flexibly to speak commands at any time.
Barge-In Off Switch (User Menu)
Seneca will also support the After the tone mode, giving the user the option of turning off Barge-In when in a noisy environment (Code 99#).
Seneca expands up to 500 Unified Messaging users, 5,000 mobility users and an additional 5,000 Auto Attendant only users on a single 48-port server. When integrated with CallXpress, Seneca supports up to 10,000 full users.
Third-Party Voice Mail Interface
Seneca with 3rd Party Voice Mail Interface (3PVMi) provides for direct integration with legacy voice mail systems, enabling businesses to add advanced mobility features without displacing the current voice mail system.
Speech-Enabled Menus with Audiotext
Seneca supports Speech-Enabled Menus with audiotext mailboxes. Menus can be configured to support multi-point entry via DNIS, allowing for virtually each branch of the menu tree to have a dedicated phone number.
Seneca is qualified to run on Microsoft Windows 2003 Server, in addition to Windows 2000 Professional and Server.
Seneca 4.5 and CallXpress 7.5 share a point-to-point link providing both DTMF and speech access to CallXpress voice, fax, and e-mail messages. A subscriber can call into Seneca or CallXpress, or the CallXpress Unified Messaging Client and hear or see the same messages.
Subscriber administration is handled through a new snap-in component for the Microsoft Management Console and Active Directory. This snap-in adds an AVST tab to the property sheet for each CallXpress subscriber listed within Active Directory. System Administration can now create and manage user administration of Seneca and CallXpress subscribers through Active Directory.
The Exchange Calendar feature allows users to check their calendar for a given day, create, accept, decline, and reply to meeting requests. This feature is allowed through class of service and active for all users.
Users can be notified of new calls when logged into or on a call placed through Seneca. This feature is allowed through class of service then enabled by the user through voice commands.
Allows users to place calls made and received (including mobility calls) through the system on hold, taking them back to the Main Menu. While the call is on hold the user has all features available including checking messages and placing outbound calls. Users may have multiple calls on hold at any given time.
The system will capture and present caller information to users even if the caller does not leave a message. A copy of the recorded screened name and Caller ID information will be saved as a voice message and placed in the users' inbox. Users can also return the call by using the Call Back command.
Seneca users can now identify phone numbers they call from to automatically log into their mailbox.
Seneca allows the user to Logon by Voice into the system by using simple voice commands.
Seneca users can say Locate John Doe and SENECA will begin calling the Locate numbers, bypassing the extension.
Seneca integrates with Microsoft Exchange Contact for outbound dialing.
Seneca Dialing Module now includes the Dial Number by Voice option, which provides the ability to dial a phone number by saying the number.
Seneca users now record their calls with a simple command. This will work for both receiving calls and initiating calls through Seneca.
Seneca users can be configured to have call automatically routed to there locate number.
Seneca users have their own personal voice mail distribution lists, configured via WebAdmin.
E-mail Notification of Voice Mail Message
Seneca will send you a short e-mail message when a voice mail message is left.