Automated Attendant
AVST offers the most powerful enterprise-class Voicemail and Call Processing solutions on the market. With three decades of continuous development, AVST delivers a sophisticated Speech and DTMF Automated Attendant that allows outside callers to quickly and easily access information automatically without human intervention. Call Processing menus may be developed as broad and deep as the application requires.
"Our Speech-driven directory cut operator traffic by 30 percent." Aims College
AudioText
CallXpress allows for the creation of Announcement Mailboxes that can be used to store and play audio information to callers.
Directories
The CallXpress directories allows outside users to look up the extension number of the person they are trying to reach by entering the first few characters of a subscriber’s name (Dial by Name).
Group Directories
For systems equipped with ASR resources (speech recognition), Group Directories can be created segmenting the subscriber population. This allows a Call Processor to search a smaller subscriber group increasing both speed and accuracy. This also allows for the creation of speech directories based on location, integration, Call Server or department.
Call Blocking
Allows individual subscribers to program their mailbox to block the transfer of calls from the automated attendant. Callers attempting to transfer will automatically be placed into message-taking mode.
Caller Queuing
Provides outside callers that attempt to transfer to a busy extension from the automated attendant with the option to hold until the desired extension is available.
Call Screening
Allows individual subscribers to program their mailbox to request the name of the caller attempting a transfer to the subscriber’s extension from the automated attendant. CallXpress then plays the recorded name of the caller and asks the subscriber to either accept or reject the transferred call.
DNIS/Trunk Group Routing
CallXpress can be programmed to route incoming calls to different call processing applications based on the DNIS number or trunk ID of the incoming call.
Fax Tone Detection and Processing
Any Call Processor can be programmed to listen for fax tone and, if detected, process the call with any appropriate action, such as transfer to a fax machine or fax server or placing a message into a subscriber mailbox. Fax tone detection is not supported on IP integrations.
Fax-on-Demand
When integrated with an Open Text RightFax fax server, robust fax-on-demand applications can be developed using CallXpress call processing menus. Supported features include (but are not limited to): Same-Call and Call-Back fax delivery, single or multiple document requests, document number entry or menu selection, and password protection of fax documents.
Interactive Voice Response (IVR)
CallXpress supports an optional, fully integrated Interactive Voice Response software module to allow the creation of custom applications that can be called from the call processing menus.
Multiple Transfer Types
Depending on the specific type of call processing application, different types of transfers may be required. CallXpress supports four different types of transfers, each with differing levels of call progress supervision.
Personal menus (Extension Specific Processing)
Each CallXpress subscriber can be programmed to provide a unique custom call processing menu of options to callers that reach their mailbox.
Answer Mode Configuration
The Call Processor menu that is presented to callers can vary based on:
- Time-of-Day
- Day-of-Week
- Specific Day
- Specific Date
- Call Server
- Repeating Days (i.e.: the 3rd Thursday of November, etc.)
- Specific Port
- DNIS Number
Transaction Processing (Voice Forms)
Gathers verbal input from callers by asking up to twenty-four separate questions. The responses are compiled into a single voice message and sent to one or more subscriber mailboxes designated to receive those messages.
