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NotifyXpress®


Now it’s easy to be proactive in communicating with customers, whether you want to contact 20, hundreds or even thousands of people. NotifyXpress® is a solution for effective broadcast call notification. With NotifyXpress, you can record and deliver messages efficiently, from appointment reminders to schedule changes to emergency message notification. With the ability to personalize information by customer, you’ll maximize the full potential of this time saving solution.

The Power of Automation

When you reach out in a proactive manner with information customers care about, it pays off in customer loyalty. NotifyXpress is a cost-effective way to keep your customers informed by automatically generating calls through the application, not employees. NotifyXpress enables companies of all kinds to control operating costs while delivering a timely message.

NotifyXpress allows you to:

  • Perform outbound notification calls supporting up to 48 simultaneous calls per system
  • Communicate pre-recorded announcements to a large audience
  • Create customized announcements with varying data elements including dates, numbers, monetary amounts and names
  • Use CX-E text-to-speech to automate the speaking of certain elements of a message
  • Use a telephone to record notification messages, initiate notification campaigns, and perform systems tasks
  • Configure certain time periods during which outbound calls are allowed
  • Protect outbound messages via password
  • Support "do-not-call" requests
  • Configure the maximum number of call attempts and failed call retry intervals
  • Handle various call transfer scenarios including: no transfer, automatic transfer or call recipients requested transfer
  • Review detailed logging of call attempts, retries, and results for reporting
  • Specify which ports to use for outbound call traffic
  • Support your multi-lingual customer base

It's Simple to Generate Outbound Calls

Just a few simple steps is all it takes to set the NotifyXpress system in motion.

  1. Record the message to be played to recipients
  2. Create an import .csv file with recipients' information
  3. CX-E places the outbound calls
  4. Review reporting information

No Matter What You Have to Say, NotifyXpress Delivers the Message

Broadcast notification can be used for a wide variety of purposes, but the common denominator is cost-effectiveness. Listed below are just a few of the more common uses of NotifyXpress. Once your organization has the capability for fast, easy outbound communication, you're sure to find many other uses.

Appointment Reminders

  • Doctor appointment reminders, customized to each patient

School Notification

  • Cancelled or scheduled changes in classes
  • Campus violence alerts
  • PTA/PTO meeting reminders
  • Early dismissal reminders
  • Policy reminders
  • Absence parental notification

Emergency Messaging Notification

  • Severe weather warnings
  • Fires
  • Chemical spills
  • Crime in the area

Marketing Campaigns and Sales Follow Up

  • Company information
  • Webinars
  • Events

Status of Services

  • Orders
  • Shipments
  • Inventory status
  • Flight schedule changes
  • Loan status
  • Irregular account activity

Business Process Resources


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