Government agencies are facing:
- The need for a solution that would enable federal, state, and local governments with numerous agencies, branches, and locations to communicate more effectively in real time.
- Issues regarding improved homeland and enterprise security.
- The increasing mobility of government workers.
- Message retention issues in regards to storage, compliance, and confidentiality.
- Disparate PBX switching infrastructure.
- The need to migrate to IP telephony while protecting their existing infrastructure.
- Shrinking budgets and the desire to reduce cost while increasing workforce productivity.
- Extensive call processing requirements that allow the public to reach the intended individual or department and access information quickly and efficiently.
CallXpress is the ideal solution.
Federal, state, and local governments can rely on CallXpress to support their mission- critical communication solution. Whether you're transitioning to the world of IP telephony or replacing your aging voicemail system, CallXpress delivers a reliable, cost-effective solution.
In addition, AVST's GSA Schedule contract number #GS-35F-0248R participates in cooperative purchasing. And with a worldwide reseller channel, AVST can serve locations anywhere around the globe.
CallXpress Benefits:
- Emulates the Telephone User Interface (TUI) of the most popular first generation voice mail systems such as Octel Aria®, Octel Serenade®, Mitel® NuPoint with Centigram Interface, Nortel® Meridian Mail and Avaya® Intuity™ AUDIX®. This minimizes user training and its costs.
- Facilitates enterprise IP telephony migration strategy by integrating with over 250 PBX brands and multiple PBXs, IP-PBXs and Centrex simultaneously.
- Offers the most advanced call processing system providing speech enabled Automated Attendant, IVR, find me/follow me, caller queuing, and more.
- Gives you the ability to simultaneously integrate into varied e-mail environments — Microsoft® Exchange®, IBM Lotus® server, along with an IMAP4 e-mail server.
- Provides hands-free access to all e-mail, voice, fax, calendar, and incoming and outgoing calls. This not only increases productivity, but allows your agency to adhere to safety regulations for mobile workers.
- Supports regulatory compliance efforts by providing the flexibility needed to support initiatives in the areas of confidentiality, discovery, and archival.
- Acts as a single point of administration for multi-site locations.
- Offers Unified Messaging capabilities. Whether you're using a desktop computer, laptop, mobile device, or telephone, you can manage all messages from a single interface for all message types.
- Is designed to support IT requirements for virus protection, alerting and Active Directory.
- Offers advanced inbound and outbound faxing.
- Provides message notification to your pager, telephone, mobile or any SMS-capable device.
- Provides security by strong password enforcement of messages.
- Scales from 4 to 192 ports on a single server to support agencies of all sizes.