AVST in Hospitality

Top hotels around the globe rely on AVST’s communications solutions.

Hospitality Overview

For more than 20 years, AVST’s communications solutions have been implemented in the most prestigious hotels around the globe. The company’s CX-H platform brings a feature-rich solution that raises the bar on premium guest services for the growing hospitality industry.

As a five-star hospitality solution, CX-H offers the most critical communications features to improve guest experience and hotel staff productivity.

CX-H supports more than 150 telephone systems, more than 60 property management systems, and delivers feature-rich applications for hospitality, including:

Guest Messaging

  • Guests Directory
  • Guest Welcome Message
  • Personalized Guest Greeting
  • Multiple Extensions per Guest Room
  • Caller Routing to Guest Voicemail
  • Caller Routing to Guest Mobile Phone
  • Guest and Administrative Messaging
  • Unlimited Guest Messages
  • Guest Message Retrieval
  • Scheduled Messages
  • Message Waiting Indicator
  • Message Retention
  • Message Notification
  • Message Archiving

Telephony and PMS

  • Integration to Leading Telephony


  • Wake-up Calls Set by Admin or Guest
  • Custom Wake-up Greeting
  • Wake-up Call Reports


  • Wake-up Calls with Optional

Group Messaging and Administration

  • Broadcast Messaging to All Hotel Guests
  • Private Guest Groups
  • Web Administration Interface
  • Unlimited Information Menus
  • Guest Template
  • Hospitality Reports
  • Scheduled Messages


  • Integration to Leading PMS Systems
  • Automatic Check-in/Check-out
  • Guest Name Update via PMS
  • Password Assignment via PMS
  • Language Assignment via PMS
  • Room Move/Merge
  • Room Restore (undo Check-out)
  • Front Desk Message Indication
  • Private Guest Groups setup via PMS

Hospitality Resources