Identifying the Business Challenges for UC-Business Process
While individual and group productivity continue to be the focus of UC implementations, the growing trend today is enabling organizations to improve business process efficiency. For three decades, AVST has helped businesses of all sizes increase productivity. By enabling customers to integrate communication with information, human latency is reduced and productivity is accelerated.
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Automate Customer Notification
Easily manage outbound calling campaigns with AVST’s sophisticated outcall notification capabilities. With NotifyXpress, you can record and deliver messages, appointment reminders, schedule changes and emergency notifications more efficiently than ever before.
Deliver Information Access Around the Clock
Accelerate the flow of information to your customers who expect around the clock access to information and services such as checking account balances, paying phone bills, accessing event information, or scheduling appointments.
Enable Click-to-Call to Business Applications
Eliminate the tedious work of placing calls with Click-to-Call by connecting database content and voice solutions. AVST enables users to quickly communicate with others at the glance of a number.
Web Portal Communications
Enhance your company’s web portal to provide convenient access to corporate voice and fax messages. Turn contact information into communication by adding click-to-call to your corporate directory. Minimize time to connect by utilizing user availability information to place calls to the right device on the first call.
Rapidly Create Custom Applications (CEBP)
Design your very own custom application package to fit the specific needs of your organization. With UCConnect, a Microsoft .NET open development framework, you can do just that. UCConnect leverages the extensibility of the CallXpress platform to rapidly create unique custom applications. Core technology includes telephone call management, voice, fax and text messaging, database queries and updates, text to speech conversion, and audio announcements.
