AVST Webinars

4 UM Options for Microsoft Exchange Online UM Customers

Microsoft announced that as of July 2018 they will be discontinuing support for Session Border Controllers to connect 3rd party PBX systems to Exchange Online UM. This news will force many customers to seek an alternative UM solution that integrates with Office 365 and their existing telephony infrastructure.

Microsoft lays out four migration options:

  • Complete migration from 3rd party on-premises PBX to Office 365 Cloud PBX
  • Complete migration from 3rd party on-premises PBX to Skype for Business Server Enterprise Voice on-premises
  • If you have a mixed deployment of a 3rd party PBX and Skype for Business, connect the PBX to Skype for Business Server using a connector from a Microsoft partner, and continue using Exchange Online UM through that connector
  • Look into implementing a 3rd party voice/unified messaging system

Learn the steps to a smooth path to your Skype for Business future, without disrupting your operations today


Webinar Details:

  Wednesday, August 9, 2017
  
  Audience: Everyone
  Length: 30-60 minutes
  Register: Click here to register

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Skype for Business: Adoption and Migration

Skype for Business is emerging as a major UC platform of the future. Many businesses are at the beginning of a complex, evolutionary journey as Skype for Business becomes a critical part of their UC solution stack.

AVST addresses key compliance and security requirements, and offers essential communications applications - all designed to enrich Skype for Business deployments, including:

  • Skype for Business integration with existing PBX
  • Informal Call Center
  • Secure Voice Messaging
  • Complex Call Routing/Automated Attendant
  • Mobile Client
  • Personal Assistant

Webinar Details:

  Wednesday, August 23, 2017
  10:00 AM Pacific / 1:00 PM Eastern
  Audience: Everyone
  Length: 30-60 minutes
  Register: Click here to register

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TeamQ: Informal Call Center Solution for CX-E

Never before has AVST seen such excitement as when we introduced TeamQ, our informal call center solution.

Do your knowledge workers need a shared call queue? Do your teams field calls, solve problems, and juggle multiple service requests. TeamQ offers compelling call center features, including: UCD, ACD, Agent desktop control, Supervisor interface, and reporting capabilities. Research shows a cost savings of up to 77 percent when comparing TeamQ to traditional call center solutions.

Join us to discover how TeamQ can easily and efficiently integrate to your existing PBX.


Webinar Details:

  Wednesday, September 6, 2017
  10:00 AM Pacific / 1:00 PM Eastern
  Audience: Everyone
  Length: 30-60 minutes
  Register: Click here to register

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