AVST Webinars

CX-E 9 - What is New

CX-E 9 offers key features ideally suited for customers and partners pivoting to the cloud: expanded scalability and multi-tenancy. CX-E’s scalability is unmatched in the industry, supporting up to 5 million messages stored and 60,000 users.

In addition to scalability and multi-tenancy enhancements, CX-E 9 also includes end-to-end secure messaging, where messages are secured throughout storage, transport and endpoint.

Join us to learn more.


Webinar Details:

  Wednesday, March 7, 2018
  10:00 AM Pacific / 1:00 PM Eastern
  Audience: Everyone
  Length: 30-60 minutes
  Register: Click here to register

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Options for Microsoft Exchange Online UM Customers

Microsoft announced that as of July 2018 they will be discontinuing support for Session Border Controllers to connect 3rd party PBX systems to Exchange Online UM. This news could force many customers to seek an alternative UM solution that integrates with Office 365 and their existing telephony infrastructure.

Microsoft lays out four migration options:

  • Migrate from 3rd party on-premises PBX to Office 365 Cloud PBX
  • Migrate from 3rd party on-premises PBX to Skype for Business Server Enterprise Voice on-premises
  • If you have a mixed deployment of a 3rd party PBX and Skype for Business, connect the PBX to Skype for Business Server using a connector from a Microsoft partner, and continue using Exchange Online UM through that connector
  • Implement a 3rd party voice/unified messaging system

Join us to learn more.


Webinar Details:

  Wednesday, March 21, 2018
  10:00 AM Pacific / 1:00 PM Eastern
  Audience: Everyone
  Length: 30-60 minutes
  Register: Click here to register

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TeamQ: Informal Call Center App for CX-E

Never before has AVST seen such excitement as when we introduced TeamQ, our informal call center solution. Do your knowledge workers need a shared call queue? Do your teams field calls, solve problems, and juggle multiple service requests.

TeamQ offers compelling call center features, including: UCD, ACD, Agent desktop control, Supervisor interface, and reporting capabilities.

Research shows a cost savings of up to 77 percent when comparing TeamQ to traditional call center solutions. Join us to discover how TeamQ can easily and efficiently integrate to your existing PBX.


Webinar Details:

  Wednesday, April 18, 2018
  10:00 AM Pacific / 1:00 PM Eastern
  Audience: Everyone
  Length: 30-60 minutes
  Register: Click here to register

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55



Options for Microsoft Exchange Online UM Customers

Microsoft announced that as of July 2018 they will be discontinuing support for Session Border Controllers to connect 3rd party PBX systems to Exchange Online UM. This news could force many customers to seek an alternative UM solution that integrates with Office 365 and their existing telephony infrastructure.

Microsoft lays out four migration options:

  • Migrate from 3rd party on- premises PBX to Office 365 Cloud PBX
  • Migrate from 3rd party on-premises PBX to Skype for Business Server Enterprise Voice on-premises
  • If you have a mixed deployment of a 3rd party PBX and Skype for Business, connect the PBX to Skype for Business Server using a connector from a Microsoft partner, and continue using Exchange Online UM through that connector
  • Implement a 3rd party voice/unified messaging system

Join us to learn more.


Webinar Details:

  Wednesday, May 2, 2018
  10:00 AM Pacific / 1:00 PM Eastern
  Audience: Everyone
  Length: 30-60 minutes
  Register: Click here to register

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Speech - Transforming the Workplace

Your Voice is 3x Faster than Typing. It's Powerful. It’s Changing the Way We Work.

Speech and Virtual Personal Assistants are on the rise. Speech-enabled technology is already in our personal lives - think Siri or Alexa. It’s time for a Virtual Personal Assistant built for enterprise.

Create a Digital Workplace using Speech

  • An Intelligent Virtual Personal Assistant to simplify your workday and comply with “hands-free/eyes-free” laws
  • Speech-Enable Automated Attendant and Corporate Directory to reduce operator calls and save money
  • Integrate to multiple PBXs simultaneously - Cisco, Avaya, Skype for Business, and more
  • Multi-lingual – callers can speak in any language supported

Join the webinar to learn more.


Webinar Details:

  Wednesday, May 16, 2018
  10:00 AM Pacific / 1:00 PM Eastern
  Audience: Everyone
  Length: 30-60 minutes
  Register: Click here to register

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